Exploratory Social Media Project Phase I: Identifying benefits and concerns surrounding use of social media in government
Dec. 15, 2009
Abstract
In response to growing interest in and concerns about social media in the public sector among government professionals, CTG launched a project aimed at exploring some of the issues and benefits connected with social media tools. This report summarizes results from two workshops held with government professionals from New York State (NYS) as part of this project. The workshops were designed to collect information on the value NYS agencies seek in their current or future use of social media, as well as their most pressing questions and concerns regarding that use. The report summarizes the results from workshops, with full results provided in three apendices, and concludes with a section outlining the next steps in the project.