Information, Technology, and Coordination: Lessons from the World Trade Center Response
Sharon S. Dawes, Thomas Birkland, Giri Kumar Tayi, and Carrie A. Schneider
June 1, 2004
Abstract
Research into what organizations did in the midst of the World Trade Center crises and response provides valuable lessons for improving crisis response and emergency management and planning. Equally important, the lessons reveal that interdependencies of human, organizational, and technological resources may benefit overall government operations in normal times.