Assessing Mobile Technologies in Child Protective Services

Anthony M. Cresswell, Meghan E. Cook, Natalie Helbig, Jana L. Hrdinov√°, J. Ramon Gil-Garcia, Fawzi H. Mulki, Bahadir K. Akcam and Donna S. Canestraro
Jan. 2, 2007

Abstract

Cover Assessing MobileThis assessment report was prepared by the Center for Technology in Government (CTG) under a contract with the NYS Office of Children and Family Services (OCFS). The purpose of the work was to assess the performance of mobile technology deployed in a pilot test program with child protective service (CPS) workers. The mobile technologies were deployed to a sample of CPS workers for use in their field work and reporting responsibilities. The pilot was conducted in three Local Departments of Social Services (Local Districts): the New York City Administration for Children’s Services (NYC/ACS), Westchester County Department of Social Services, Family and Children's Services, and Monroe County Department of Human Services, Child and Family Services Division. OCFS engaged the Center for Technology in Government to conduct this assessment and provide a report to the Commissioner of OCFS to assist in decision making and planning for possible further deployment of these technologies.

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