Different workflow management software solutions offer a variety of approaches to workflow management.
This paper provides an introduction to Workflow Management Systems through a two-tiered approach: a functional review and a technical overview.
First is a functional review of workflow systems, including definitions, typical features, benefits, tradeoffs, process selection, and success factors for implementation.
Then there is a technical overview that describes a method for categorizing workflow products, the state of the market, and emerging standards.
* This material is based upon work supported in part by the National Historical Publications and Records Commission under Grant No. 96023.